TCS BaNCS Compliance
Context
TCS BaNCS Compliance, an anti-money-laundering solution, was using a UI framework that was carried forward from the POC
Goal
- Improve usability of the application by reducing complexity and increase user adoption
- Help the sales team convince potential customers
Action
- Identified the most used user flows through data analysis
- Created wireframes to reduce the number of click-throws to access the data that is required for evaluating suspect cases of money-laundering
- Worked with designers and researchers for usability testing with end users using eye-tracker, mouse-tracker, emotion-tracker and finalised the design
- Benchmarked the software against competitors and identified areas of improvement and validate the priority of the improvements with stakeholders; Center of Excellence, sales, presales
- Incorporated fraud prevention features where there was a good match
- Worked with the product specialists for the detailed specifications
- Lead the engineering team to deliver the new release
- Gave a demo and talking points to the presales and sales team
Outcomes
- Reduced the number of screens by 30%
- “It sells itself now” - Sales team
- Introducing fraud prevention features helped turned AML from cost-center to helping the bottom-line
- Anti-fraud and Case management were two new product lines that were created